We are open Monday to Friday from 8:30am to 5pm. We are not open on weekends or bank holidays.
You should find everything you need on our website, but if you can't, many of our pages have links to online forms or team email addresses that you can use:
Our web chat service is here to help you use our website and find the information you’re looking for. It’s completely free to use and means that you don’t have to pick up the phone.
We’re online Monday to Friday from 8:30am to 5pm (excluding bank holidays). When the service is available you can access it using a blue button at the bottom of the page.
Web chat isn’t available for every service that we offer, but it can be found on a selection of the pages within the following areas:
Contact Customer Services on 01344 352000.
In an out of hours emergency, you should call the Customer Services number and select the appropriate option from the list.
If you have a query relating to our leisure facilities, contact:
All voicemails from the council are sent from 01344 354321. If you receive a voicemail from this number it is a genuine call.
The voicemail says "This is a recorded message. You have been called by someone from Bracknell Forest Council, who should have left you a message. Please end this call and check for a voicemail message or contact your caseworker."
Our Customer Services reception is at Time Square.
Our main postal address is:
Time Square
Market Street
Bracknell
Berkshire
RG12 1JD
If you would like to give us some feedback please contact us. We welcome all feedback so that we can identify how we are doing and where we can improve our services.
You can give us feedback by:
To make a complaint, use our complaints processes.
To learn more about giving your feedback and how we can work together, read our relationship with you.
If you are concerned that a child is at risk or you are worried about a vulnerable adult, visit our keeping adults and children safe pages.
If you have a disability or long term condition and need a reasonable adjustment to communicate with us, contact us by:
Visit our privacy notices to find out how we use information about you and how we protect your privacy.
For enquiries about rubbish collections including bulky waste, recycling and local recycling sites
For enquiries about council tax
For enquiries about planning applications, planning policy and building control
For enquiries about parking, roads and transport, including roadworks, street lights, potholes and traffic lights
For enquiries about fly tipping, dog fouling, litter and graffiti
Our project managers are highly skilled in coordinating resources and ensuring projects stay on track.
We are committed to environmentally responsible practices, minimizing our impact on the environment.
We are dedicated to continuous improvement and strive for excellence in everything we do.